Shuttle Operations Lead (Part-time)
$52,000–$52,000 year
On-siteMiami Gardens Broward County, Florida, United States
Job Summary
Manage offsite ingress and onsite egress shuttle operations for Hard Rock Stadium events, including Miami Dolphins games, the Miami Open, and the Formula 1 Grand Prix. Control flow and counting of guests, accurately distribute them amongst shuttle line queues, and maintain consistent distribution for each loading zone based on shuttle quantity. Confirm loading quantities against bus capacity, manage a team of bus loaders and wayfinders, and delegate position locations within assigned bus systems. Ensure head rest covers are properly positioned, initiate bus decommissioning with direction from supervisors, and assist in guest inquiries. Maintain a safe environment for staff and guests while communicating professionally with all partners. Commit to 80% of all events, including early mornings, nights, weekends, and holidays, working outdoors for six-plus hours.
Required Qualifications
- High school diploma
- Ability to commit to 80% of all Hard Rock stadium events including early mornings, nights, weekends and holidays
- Ability to stand for 6+ hours and be willing to work outdoors in various weather conditions
- Fluent in English
- Successful completion of drug and background screening
Desired Qualifications
- Customer service and event operations experience (entry level or supervisory)
- Fluent in Spanish
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