Showroom Supervisor, Santa Monica
On-siteSanta Monica, California, United States
Job Summary
Supervise a team of associates, ensuring they adhere to TBT standards and cultural values while leading by example in delivering an exceptional customer experience. Support the Showroom Manager in creating a cohesive team culture, offering ongoing guidance and development opportunities to help associates reach their full potential. Disseminate critical information, support onboarding and training for new hires, and cultivate strong relationships with customers by engaging in active listening and suggesting tailored style choices. Professionally handle escalated customer concerns, ensure showroom visual and cleanliness standards are maintained, and support inventory tasks including supply requests and cycle counts. Maintain appointment accuracy and follow up on necessary audits to uphold service integrity. This role requires a flexible schedule with the ability to work nights and weekends.
Required Qualifications
- Proven experience in supervising a team, with the ability to motivate, guide, and develop team members
- Highly effective in both written and verbal communication, with a focus on clarity, professionalism, and active listening
- A passion for delivering exceptional customer service, with keen attention to detail and a commitment to exceeding customer expectations
- Self-starter with an entrepreneurial spirit
- Strong ability to build and maintain relationships with customers, peers, and employees through effective communication and follow-through
- Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms
- Strong interpersonal and communication skills with the ability to give and receive feedback effectively
- Ability to maintain composure under pressure
- Flexible schedule with the ability to work nights and weekends as necessary
Desired Qualifications
- Experience working in menswear and/or with startup environments is preferred
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