Showroom Salesperson
$52,000–$52,000 year
On-siteWest Chester, Pennsylvania, United States
Job Summary
Provide expert product selection assistance and design advice to showroom customers while ensuring the highest levels of customer satisfaction to meet sales and gross profit goals. Articulate the showroom value proposition to engage clients, determine their needs, and direct them to the best products to address those needs. Leverage Hajoca technology to guide selections, review specifications, and enter sales orders and bids, then expedite purchases and process returns in accordance with company policy. Keep the showroom clean, stocked, and safely displayed while joining industry associations to stay informed about design trends. Successfully complete required safety and compliance training and perform other reasonably related duties as assigned.
Required Qualifications
- 1+ years' experience in customer service or sales
- Read, write, speak and understand English
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
- Be able to learn and operate the computer related systems used to process orders
- Successfully complete required safety and compliance training programs as assigned
- Must be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale
- Demonstrate outstanding customer service and verbal/telephone communications skills
- Demonstrate a deep product knowledge related to kitchen/bath trends and be able to answer customer questions and identify opportunities to upsell or cross sell
- Be able to build influential relationships and trust with key vendor partners
- Be able to build positive working relationships and inspire teamwork with co-workers
- Be able to plan, organize, and multi-task
- Be knowledgeable of kitchen and bath design trends
- Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports
- Must be able to lift 50 lbs
Desired Qualifications
- 1+ years' experience in customer service or sales, plumbing showroom sales preferred
- Knowledge of products sold in the showroom preferred
- Be able to learn and operate the computer related systems used to process orders
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