Showroom Customer Service Rep - (FT)
On-siteTraverse City, Michigan, United States
Job Summary
Manage walk-in customers by answering inquiries, providing samples, and completing sales transactions while ensuring effective coordination between the company and its clients. Key responsibilities include keying in orders, processing faxes, preparing reports, and tracking order status and pricing. Facilitate tile and stone selection and project development using Auto-CAD Project Management, offering interior design advice and product expertise to drive sales completion. Interface with internal teams and SSCs to resolve order issues from entry to delivery, and participate in special projects as required. This role involves standing, walking, lifting up to 70 lbs, and working in a fast-paced environment with a focus on customer account management.
Required Qualifications
- High School Diploma or GED equivalency
- 3+ years call center or customer service experience
- Excellent oral and written communication skills
- Good voice quality that is conversational and professional
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Ability to demonstrate strong organizational and problem-solving skills
- Ability to demonstrate strong interpersonal relationship-building skills
- Moderate level of computer skills in Word and Excel
- Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
- Ability to work in a fast-paced environment
- Ability to regularly stand, use hands, and reach with hands and arms
- Ability to walk, stoop, kneel, crouch or crawl
- Ability to regularly lift up to 15-30 lbs
- Ability to safely lift up to 70 lbs
- Close vision
- Peripheral vision
- Ability to adjust focus
Desired Qualifications
- Focus on customer account management
- Prior textile industry knowledge
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