Shopping Experience Co-worker - Part Time
On-siteAmman, Amman, Jordan
Job Summary
Supervise children in the Småland play area while parents shop, ensuring safety and capacity control. Support entrance operations, checkout, and exchange zones by guiding store flow, managing queues, and assisting customers with layout and product questions. Maintain cleanliness and availability of shopping tools like trolleys and pencils, reporting maintenance needs promptly. Promote IKEA services including delivery, assembly, and financing options to drive sales growth. Act as a staffed sales mechanism and IKEA ambassador by proactively engaging families with friendly, knowledgeable interactions. Ensure operational readiness for in-store events and commercial activities while following all health, safety, and security procedures.
Required Qualifications
- Good understanding of Småland operational routines, including child registration, safety procedures, and capacity control.
- Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.
- Ability to follow Småland guidelines for child supervision, check-in and check-out procedures, and emergency protocols.
- Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.
- Knowledge of store layout and key store functions to effectively guide customers and answer questions.
- Ability to use basic store systems and registration tools for Småland check-in and customer support tasks.
- Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.
- Ability to maintain cleanliness, organization, and safety standards in the Småland play area and entrance zone.
- Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.
- Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.
- Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.
- Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.
- Experience working in a customer service or retail environment is preferred.
- Experience interacting with children and families, childcare environments, or play areas is considered an advantage.
- Demonstrated ability to provide friendly, helpful, and customer-focused service.
- Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.
- Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.
- Good communication and interpersonal skills when interacting with customers and co-workers.
- Ability to work collaboratively within a team and support colleagues when needed.
- Basic computer and system literacy to support registrations or operational tasks.
- Strong attention to safety and responsibility, particularly when working with children in Småland.
- Ability to follow operational routines and procedures while maintaining efficiency and service quality.
- Flexibility to work in different store areas and shifts, supporting the overall customer experience.
Desired Qualifications
- Experience working in a customer service or retail environment is preferred.
- Experience interacting with children and families, childcare environments, or play areas is considered an advantage.
- Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.
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