Shop Supervisor
$61,256–$61,256 year
On-siteRothwell, Queensland, Australia
Rothwell, Queensland, AustraliaOn-siteFull Time$61,256–$61,256 yearEnterprise
Full TimeEnterprise
Job Summary
Manage all aspects of the new Rothwell store operation, including pricing, visual merchandising, and stock control to achieve sales targets. Delegate responsibilities to staff and volunteers, coach direct reports daily, and handle customer complaints while promoting Lifeline's suicide prevention mission. Monitor promotional events and selling techniques to maintain profitability, set prioritized tasks aligned with business strategy, and identify opportunities based on customer feedback.
Required Qualifications
- Demonstrate a passion for Lifeline and be able to articulate its purpose
- Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
- Ability to deliver a high level of customer service and exceed customer expectations
- Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
- Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
- Identify issues and opportunities based on trends and customer feedback
- Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
- Strong problem solving and influencing skills
- Ability to use a retail business systems, POS and Microsoft Office
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