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Dutch Bros CoffeePosted 1 month ago

Shop Lead - Springfield, OH

On-siteSpringfield, Ohio, United States

Full TimeSenior LevelLarge

Job Summary

Model and meet all expectations of the Broista and Shift Lead roles while ensuring the crew and shop have everything needed to provide a mind-blowing customer experience. Manage inventory to maintain proper levels and assist the Shop Manager with flow checks and crew development. Act as a source of information and voice within the management circle, attending mandatory meetings and adhering to all company policies. Drive when necessary with a valid license and proof of insurance. Work a flexible schedule of at least 37 hours per week, including early mornings, evenings, and weekends.

Required Qualifications

  • Must have performed a minimum of 10 shifts as a Shift Lead at Dutch Bros
  • No disciplinary action for the past 90 days
  • Must have the desire to become a Dutch Bros Operator
  • A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification
  • Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations
  • Completion and passing of standard background check and MVR
  • Must have a valid driver's license
  • Proof of insurance
  • Availability to work a minimum of 37 hours per week
  • Availability to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends
  • Must demonstrate all Broista and Shift-Lead Levels of Leadership expectations (anchors and level-up arrows)
  • Have upstanding work-life harmony
  • Be disciplined in the little things
  • The desire to want more for yourself and others
  • The ability to take feedback well
  • Ask questions and listen attentively
  • Be aware of the group dynamic and the impact of your words and actions
  • Act appropriately for the situation demands
  • Constant standing/walking, up to 10 hours at a time
  • Occasional stooping, kneeling, or crawling
  • Occasional pushing, pulling, lifting, or carrying up to 65 lbs
  • Possible exposure to extreme heat and/or cold temperatures
  • Occasional ascending or descending on ladders and ramps
  • Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
  • Constant clarity of vision at near and/or far distances
  • Constant cash handling requiring mental math
  • Constant talking, expressing, or exchanging ideas by means of verbal communication
  • Relocation compensation upon acceptance of a job offer that requires them to move

Desired Qualifications

  • Must be able to effectively lead and coach others
  • Must be able to model and meet all expectations of the Broista and Shift Lead roles
  • Must be able to ensure the shop maintains the proper inventory levels to serve each customer
  • Must be able to assist the Shop Manager with flow checks
  • Must be a good teammate and role model
  • Must be able to attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Field Guides and Employee Handbook
  • Must be able to assist the Shop Manager in developing the crew
  • Must be able to be available to all shop employees as a source of information and voice within the management circle
  • Must be able to be an asset to your manager in assisting in meeting their needs while managing inventory
  • Must be able to ensure the crew and shop have everything they need to provide a mind-blowing experience to every customer
  • Must be able to be an anchor point and level-up arrow
  • Must be able to be a consistent team player
  • Must be able to be a detail-oriented team player
  • Must be able to be an ideal team player
  • Must be able to be a hungry team player
  • Must be able to be a humble team player
  • Must be able to be a smart team player
  • Must be able to be a good teammate
  • Must be able to be a role model
  • Must be able to be a good listener
  • Must be able to be a good communicator
  • Must be able to be a good problem solver
  • Must be able to be a good decision maker
  • Must be able to be a good leader
  • Must be able to be a good manager
  • Must be able to be a good coach
  • Must be able to be a good mentor
  • Must be able to be a good teacher
  • Must be able to be a good trainer
  • Must be able to be a good advisor
  • Must be able to be a good counselor
  • Must be able to be a good supporter
  • Must be able to be a good collaborator
  • Must be able to be a good partner
  • Must be able to be a good friend
  • Must be able to be a good neighbor
  • Must be able to be a good citizen
  • Must be able to be a good community member
  • Must be able to be a good global citizen
  • Must be able to be a good environmental steward
  • Must be able to be a good social activist
  • Must be able to be a good philanthropist
  • Must be able to be a good volunteer
  • Must be able to be a good donor
  • Must be able to be a good investor
  • Must be able to be a good entrepreneur
  • Must be able to be a good innovator
  • Must be able to be a good creator
  • Must be able to be a good artist
  • Must be able to be a good writer
  • Must be able to be a good speaker
  • Must be able to be a good performer
  • Must be able to be a good athlete
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