Ships Agency Operator
Hybrid · Bergen, Vestland, Norway
Job Summary
Ships Agency Operator in Bergen, Norway, joining Wilhelmsen Port Services Norway. Responsibilities include attending and boarding vessels, coordinating port calls, advising on contractor selections and submitting competitive quotations, ensuring compliance with processes and the WASP system, monitoring vessel attendance and handling follow-up inquiries, maintaining proactive communication, reporting leads and port updates to the Manager, and tracking port-call expenses while aiming to improve operational and cost efficiency. The role requires good English and a Scandinavian language, a maritime background or education, process/system understanding, the ability to work under pressure, problem-solving with quick and sound judgment, familiarity with port authorities regulations and tariffs, computer literacy, and a valid driver license. The position is full-time and hybrid, based in Bergen with on-call rotations. This description reflects the duties and qualifications as described.
Required Qualifications
- Attend and board vessels as required under Manager guidance
- Coordinate port calls effectively
- Advise on selection of contractors for goods/services including submission of competitive quotations
- Ensure compliance with processes, standards and WASP operating system
- Monitor vessels and handle follow-up enquiries
- Provide timely and proactive communication
- Report leads, business opportunities and port updates to Manager
- Monitor and record port call expenses
- Suggest improvements for operational/cost efficiency of port calls
- Good communication in English and a Scandinavian language
- Maritime background or education (preferred)
- Process and system understanding
- Self-motivated and results-oriented
- Ability to work under pressure
- Problem solving with fast, sound judgment
- Familiarity with Port & local Authorities regulations and governing tariffs
- Computer literacy
- Valid driver license
- Willingness to be part of an on-call team (weekdays and weekends)
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