Shipping Dispatch Coordinator
$41,600–$45,760 year
On-sitePaterson, New Jersey, United States
Job Summary
Schedule and dispatch daily deliveries based on customer needs, driver availability, and routes. Coordinate schedules, communicate updates to drivers and warehouse staff, and contact customers to confirm delivery details. Verify orders for accuracy before shipment, prepare pricing and freight charges, and assist with invoice reconciliation and billing. Maintain accurate dispatch records, review completed deliveries to resolve discrepancies, and track delivery status while communicating delays. Double-check shipping documents for completeness and work with accounting to ensure accurate financial processing. Primarily office-based with occasional warehouse visits; ability to lift 20 pounds required. High school diploma or associate degree preferred; experience with dispatching, logistics, and ERP software is essential.
Required Qualifications
- High school diploma or equivalent
- Associate degree
- Previous experience in dispatching, logistics, shipping coordination, customer service, or transportation operations
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Proficiency with Microsoft Office, particularly Excel and GMail
- Strong attention to detail with the ability to identify and resolve discrepancies
- Ability to work collaboratively with operations, warehouse, accounting, and customer service teams
- Ability to occasionally lift up to 20 pounds if needed
- Ability to sit for extended periods and use a computer throughout the workday
Desired Qualifications
- Associate degree preferred
- Experience using dispatch, ERP, or order management software
- Knowledge of shipping and transportation procedures
- Bilingual
- Experience with freight pricing and delivery scheduling
- Billing and invoice reconciliation experience
- Customer service and conflict resolution skills
- Problem-solving and decision-making abilities
- Ability to maintain confidentiality and accuracy with financial and customer information
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