Shipping & Customer Service Executive (Johor, Malaysia)
On-siteJohor Bahru, Johor, Malaysia
Job Summary
Coordinate outbound shipments from PTP to Singapore and manage self-collection arrangements. Oversee container inbound and outbound processes, ensuring timely and accurate handling while preparing customs documentation such as packing lists, bills of lading, and delivery orders. Liaise with freight forwarders, customs agents, and transport providers for sea, air, land, and courier shipments, ensuring compliance with FTZ regulations. Provide customer service support including shipment tracking, issue resolution, and communication with clients. Maintain accurate records and reports related to shipping and logistics activities. Support continuous improvement initiatives in logistics and customer service processes.
Required Qualifications
- Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 3 years of experience in shipping, logistics, or customer service, preferably within an FTZ environment
- Strong knowledge of customs procedures, shipping documentation, and freight coordination
- Proficient in Microsoft Office and logistics software (e.g., SAP, WMS, TMS)
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
Desired Qualifications
- Experience working at or with the Port of Tanjung Pelepas (PTP)
- Familiarity with cross-border logistics between Malaysia and Singapore
- Knowledge of incoterms, HS codes, and international shipping regulations
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