Shipping Coordinator
On-siteCincinnati, Ohio, United States
Job Summary
Execute daily shipping schedules by processing shipments for invoicing, completing documentation like labels and BOLs, and managing the appointment log while monitoring the TMS portal. Ensure goods are shipped efficiently following documented processes to target cost reduction, freight savings, and contractual agreements. Communicate with brokers, warehouse staff, and manufacturing personnel to meet customer expectations, resolve shipment issues such as late carriers or missing freight, and request LTL rates. Answer phones, log and transfer calls, respond to internal and external emails, and greet visitors. Maintain organized records and files, follow established standards of work, and assist the Lead Shipping Coordinator and Warehouse Operations Manager. Work Monday through Friday from 7am to 4am with overtime available as needed.
Required Qualifications
- High school diploma or GED
- minimum one year of logistics clerical experience or customer service
- Working knowledge of stocking systems and stock control
- Professional communication and interpersonal skills
- Proficient with ERP systems and Microsoft Office applications
- Knowledge and experience with operations and logistics processes
- Previous warehouse clerical experience needed
- Ability to comprehend and interpret standard work instructions or ISO procedures
- Ability to follow specific instructions
- Must follow established Standards of Work
Desired Qualifications
- Maintain basic knowledge of logistics and warehousing processes and capabilities
- Maintain a working knowledge of all office functions to serve as a backup when needed
- Possess a strong customer service orientation and provide dedicated support of internal and external customer requirements
- Able to effectively communicate with various audiences, both on the phone and in person
- Excellent listening skills
- Work cohesively with others while able to manage multiple deadlines
- Detail-oriented, well organized and self-motivated; able to work with minimal supervision
- High sense of urgency
- Basic problem solving aptitude
- Persistence and initiative to overcome obstacles
- Able to work overtime as needed to support business needs or special projects
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