Shinola Retail Key Holder - Grand Rapids Outlet

Lead guest experiences and store operations as a Shinola Retail Key Holder. Build relationships through hospitality, conduct in-person and virtual shopping appointments, participate in product knowledge and training, facilitate repairs, and lead experience standards. Drive KPI-based performance, manage customer relationships in Salesforce, execute brand-outreach strategies, and cultivate long-term relationships aligned with Shinola’s brand values. Support coaching and development of store team members, enforce policies and procedures, and uphold loss-prevention and merchandising standards. 18+; High School Diploma; 1+ years in specialty retail leadership; strong organizational, written/verbal communication, and relationship-building skills; ability to manage time, budgets, and store operations while delivering exceptional guest experiences.