Shinola Retail Key Holder - Canfield

Retail Key Holder role at Shinola focusing on guest experience and brand standards. Responsibilities include leading in-store guest interactions, executing in-person and virtual shopping appointments, participating in product knowledge and training, facilitating repairs, leading experience standards through coaching, leveraging KPIs to drive performance, maintaining customer relationships in Salesforce, executing brand outreach, and upholding Loss Prevention, shipping/handling, and visual merchandising standards. Strong emphasis on relationship-building, organizational skills, and effective communication; minimum 18 years old.