Shift Supervisor
On-siteGlendale, Arizona, United States
Job Summary
Conduct daily shop operations as the on-duty leader, managing workflow, assigning tasks, and monitoring production and service flow. Ensure consistent execution of brand standards, recipes, and operating procedures while maintaining food safety, sanitation, and health department compliance. Direct team members through training, coaching, and performance support, resolving guest concerns and addressing operational issues as they arise. Oversee cash handling, register oversight, and shift change processes in adherence to security and loss prevention procedures. Maintain shop cleanliness across production, guest areas, and restrooms, including sanitizing surfaces and restocking service areas. Work flexible schedules including early mornings, nights, weekends, and holidays in a fast-paced environment requiring standing, walking, and lifting up to 51 lbs.
Required Qualifications
- Previous food service, retail, or hospitality experience
- Knowledge of food safety and sanitation practices
- Ability to lead and direct team members during a shift
- Ability to work flexible schedules, including early mornings, nights, weekends, and holidays
- Ability to work in a fast-paced, team-oriented environment
- Ability to maintain regular and predictable attendance
- Ability to maintain awareness of shop operations and priorities
- Ability to make timely decisions and address issues during the shift
- Ability to follow and enforce food safety and operational procedures
- Ability to communicate clearly and professionally
- Ability to manage normal workplace stress
- Standing and walking for extended periods during the shift
- Lifting and carrying ranges: 0–10 lbs: Frequent; 11–25 lbs: Occasional to Frequent; 26–50 lbs: Occasional with assistance; 51–75 lbs: Seldom; team-lift only
- Pushing and pulling approximately 10–40 lbs of force occasionally
- Frequent use of hands for repetitive tasks and equipment operation
- Variable schedules including early mornings, nights, weekends, and holidays based on business needs
- Exposure to heat (production areas), noise, wet or slippery surfaces, and cleaning chemicals
Desired Qualifications
- Leadership experience
- Food safety certification
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