Shift Supervisor

Lead the shop during assigned shifts by acting as the on-duty leader for operations, ensuring consistent execution of brand standards, recipes, and procedures. Assign tasks, manage workflow, and monitor production, service flow, and staffing levels while addressing operational issues and escalating concerns as appropriate. Serve as the designated Person in Charge for food safety, overseeing compliance with sanitation regulations, food temperatures, and proper handling practices to take corrective action when standards are not met. Ensure a welcoming guest experience by assisting with service, resolving concerns professionally, and reinforcing speed expectations. Train and coach team members on duties and safety, model positive leadership behaviors, and enforce company policies. Oversee cash handling, register oversight, and shift change processes while adhering to security and loss prevention procedures. Maintain shop cleanliness across production, guest areas, and restrooms by performing and assigning cleaning tasks including sanitizing surfaces and restocking. Work flexible schedules including early mornings, nights, weekends, and holidays in a fast-paced environment requiring extended standing and lifting.