Shift Supervisor
On-siteMission Viejo, California, United States
Job Summary
Lead shop operations during assigned shifts by acting as the on-duty leader, assigning tasks, and managing workflow to ensure consistent brand standards and efficient service flow. Monitor production, staffing levels, and guest experiences while resolving operational issues and enforcing food safety protocols as the designated Person in Charge. Train and coach team members on job duties, safety, and operational procedures to support performance expectations and company policies. This role requires standing and walking for extended periods, lifting up to 51 lbs, and working in production areas with exposure to heat and cleaning chemicals. Variable schedules include early mornings, nights, weekends, and holidays. Previous food service or hospitality experience with leadership skills is required.
Required Qualifications
- Previous food service, retail, or hospitality experience
- Knowledge of food safety and sanitation practices
- Ability to lead and direct team members during a shift
- Ability to work flexible schedules, including early mornings, nights, weekends, and holidays
- Ability to work in a fast-paced, team-oriented environment
- Ability to maintain regular and predictable attendance
- Ability to maintain awareness of shop operations and priorities
- Ability to make timely decisions and address issues during the shift
- Ability to follow and enforce food safety and operational procedures
- Ability to communicate clearly and professionally
- Ability to manage normal workplace stress
- Standing and walking for extended periods during the shift
- Lifting and carrying ranges: 0–10 lbs: Frequent; 11–25 lbs: Occasional to Frequent; 26–50 lbs: Occasional with assistance; 51–75 lbs: Seldom; team-lift only
- Pushing and pulling approximately 10–40 lbs of force occasionally
- Frequent use of hands for repetitive tasks and equipment operation
- Variable schedules including early mornings, nights, weekends, and holidays based on business needs
- Exposure to heat (production areas), noise, wet or slippery surfaces, and cleaning chemicals
Desired Qualifications
- Leadership experience
- Food safety certification
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