Shift Supervisor
On-siteConcord, California, United States
Job Summary
Conduct daily shop operations as the on-duty leader, ensuring consistent execution of brand standards, recipes, and procedures. Assign tasks, manage workflow, and monitor production, service flow, and staffing levels while addressing operational issues and escalating concerns to management. Serve as the designated Person in Charge for food safety, verifying compliance with sanitation regulations, monitoring temperatures, and taking corrective action when standards are not met. Ensure a welcoming guest experience by resolving concerns professionally and reinforcing service accuracy and speed. Train and coach team members on job duties, safety, and operational standards while modeling positive leadership behaviors. Follow cash handling procedures, oversee registers, and enforce security and loss prevention protocols. Maintain shop cleanliness and organization across production, guest areas, and restrooms, including assigned side work tasks. Work variable shifts including early mornings, nights, weekends, and holidays in a fast-paced environment.
Required Qualifications
- Previous food service, retail, or hospitality experience
- Knowledge of food safety and sanitation practices
- Ability to lead and direct team members during a shift
- Ability to work flexible schedules, including early mornings, nights, weekends, and holidays
- Ability to work in a fast-paced, team-oriented environment
- Ability to maintain regular and predictable attendance
- Ability to maintain awareness of shop operations and priorities
- Ability to make timely decisions and address issues during the shift
- Ability to follow and enforce food safety and operational procedures
- Ability to communicate clearly and professionally
- Ability to manage normal workplace stress
- Standing and walking for extended periods during the shift
- Lifting and carrying ranges: 0–10 lbs: Frequent; 11–25 lbs: Occasional to Frequent; 26–50 lbs: Occasional with assistance; 51–75 lbs: Seldom; team-lift only
- Pushing and pulling approximately 10–40 lbs of force occasionally
- Frequent use of hands for repetitive tasks and equipment operation
- Variable schedules including early mornings, nights, weekends, and holidays based on business needs
- Exposure to heat (production areas), noise, wet or slippery surfaces, and cleaning chemicals
Desired Qualifications
- Leadership experience
- Food safety certification
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