Shift Supervisor
$35,360–$36,400 year
On-site · Fairview Heights, Illinois, United States
Job Summary
Shift Supervisor at Fazoli’s oversees daily restaurant operations during the assigned shift, leads front-line teams, ensures guest satisfaction, maintains food quality and cleanliness, trains staff on policies and procedures, delegates tasks, and supports the management team to achieve business goals. This role requires hands-on leadership, effective communication, problem-solving, and the ability to manage multiple tasks in a fast-paced, quick-service setting. Prior restaurant experience with supervisory responsibilities is a plus; candidates should be capable of managing labor to meet demand, handling cash and transactions accurately, and upholding Fazoli’s quality standards while delivering an exceptional guest experience.
Required Qualifications
- Experience in food service, preferably in a supervisory or leadership role
- Strong leadership and people management skills
- Excellent customer service skills
- Clear and effective communication (verbal and written)
- Ability to resolve complaints and ensure customer satisfaction
- Problem-solving and decision-making abilities
- Ability to multitask and manage multiple priorities
- Attention to detail in maintaining restaurant standards
- Ability to stand for extended periods and physical tasks including lifting up to 50 pounds
- Ability to work in a loud, fast-paced environment and comply with safety regulations
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