Shift Supervisor - South Bay
On-sitePalo Alto, California, United States or San Jose, California, United States
Job Summary
Oversee daily cafe operations by managing service flow, ensuring safety and cleanliness, and executing inventory tasks like ordering and receiving. Strategically deploy staff, monitor breaks, and lead high-performing teams while delivering exceptional hospitality and adhering to strict beverage and food standards. Facilitate new team member onboarding, address guest concerns immediately, and handle cash deposits. Drive sales growth initiatives, maintain comprehensive knowledge of cafe expenditures, and lead sustainability efforts through team engagement. Prepare and serve beverages and food to top quality standards while modeling Omotenashi and fostering a culture of continuous learning.
Required Qualifications
- 6 months to 1 year of supervisory experience or experience in team leadership
- Completed Blue Bottle Academy's Barista training and validation program or will complete it within 90 days post-hire
- Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire
- Basic math and computer skills
- A flexible schedule and are available to work mornings, evenings, weekends, and holidays
- Eligible to work in the United States and 18 years of age or older
- Ability to stand and walk for long periods of time
- Use of hands to reach, grip, turn, and perform precision work
- As needed, squat, bend, twist, and reach for items below waist level or above shoulders
- Ability to lift, push/pull, carry, and/or move up to 50 pounds
- As needed, climb ladders, stairs, ramps, and uneven floors and/or surfaces
- Ability to smell and taste
- Ability to listen and speak
Desired Qualifications
- A leader who is passionate about training and helping to develop a team
- Aware of your impact on others, and seek regular feedback to continually improve
- A strong communicator who can provide impactful and motivating feedback to improve the team's beverage, food, and hospitality delivery
- Always curious, you are excited about finding new ways to delight our guests
- Savvy with your resources, with the ability to make decisions and problem-solve
- Dedicated to your team and your guests, you understand and value empathy and use it to guide interactions on and off the job
- Passionate about the planet and creating a sustainable future for our people, the company, and the planet
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.