Shift Supervisor - Shake Shack
On-siteTeaneck, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, adhere to brand standards, and follow food safety protocols. Manage daily opening, closing, and POS procedures while accurately processing payments and monitoring cash handling. Execute kitchen tasks including prep, cooking, packaging, and sanitizing equipment, while assisting in training new hires. Actively cross-sell products and resolve customer complaints, reporting any observations or concerns to plaza leadership. Requires flexible scheduling including days, nights, weekends, and holidays, with the ability to lift up to 40 pounds. Available to work extended periods standing and walking.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
- Drug Free Workplace (DFW)
Desired Qualifications
- Shift supervisor or leadership experience
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