Shift Supervisor - Shake Shack
On-siteMaywood, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, follow brand standards, and adhere to food safety protocols. Manage daily activities including opening and closing procedures, POS transactions, and cash handling while actively cross-selling products. Supervise kitchen tasks such as prepping, cooking, and cleaning, and assist in training new hires. Resolve customer complaints and report observations to plaza leadership. Requires cash handling experience, shift leadership background, and ability to stand, lift 40 pounds, and work flexible schedules including nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- Ability to speak, read and comprehend instructions, short correspondence, and policy documents
- Ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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