Shift Supervisor - Shake Shack
On-siteFort Lee, New Jersey, United States
Job Summary
Lead shift activities by ensuring team members deliver exceptional customer service, complete job duties, and adhere to brand standards and food safety requirements. Provide friendly interactions with travelers, resolve complaints, and assist in training newly hired staff. Manage opening, daily, and closing procedures while operating the POS system to process payments and enforce cash handling policies. Execute kitchen tasks including prepping, cooking, and cleaning, while actively cross-selling products and maintaining accurate product knowledge. Monitor compliance with all company procedures and report observations to plaza leadership. Available for flexible schedules including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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