Shift Supervisor - Shake Shack
On-siteElizabeth, New Jersey, United States
Job Summary
Lead shifts by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Consistently engage in positive, helpful interactions with travelers, resolve complaints, and operate the point-of-sale system to process payments while adhering to cash handling policies. Complete opening, daily, and closing procedures; perform kitchen tasks including prepping, cooking, and cleaning; stock, clean, and sanitize workstations; and actively cross-sell products. Assist in training newly hired team members and inform plaza leadership of any observed concerns. Available to work a flexible schedule including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- Ability to speak, read and comprehend instructions, short correspondence, and policy documents
- Ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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