Shift Supervisor - Shake Shack
On-siteLeonia, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, complete job duties, and adhere to brand standards and food safety requirements. Manage team activities, train new hires, and monitor compliance with cash handling policies while operating the POS system and processing payments. Execute kitchen tasks including prepping, cooking, and cleaning, plus stock, clean, and sanitize workstations. Actively cross-sell products and resolve customer complaints. Inform plaza leadership of any observed concerns or problems. Requires cash handling and customer service experience, with a flexible schedule covering days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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