Shift Supervisor - Shake Shack
On-siteRidgefield Park, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Assist newly hired team members in training, monitor compliance with cash handling policies, and operate the point-of-sale system to accurately process payments. Execute daily opening, closing, and kitchen tasks including prepping, cooking, stocking, and sanitizing equipment while actively cross-selling products. Maintain a solid knowledge of available plaza offerings and inform leadership of any observed concerns or problems. Available to work a flexible schedule including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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