Shift Supervisor - Shake Shack
On-sitePalisades Park, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, complete job duties, and adhere to brand standards and food safety requirements. Train newly hired team members, monitor cash handling compliance, and operate the point-of-sale system to process payments accurately. Execute kitchen tasks including prepping, cooking, packaging, and cleaning while maintaining proper food handling procedures and sanitizing equipment. Actively cross-sell products, resolve customer complaints, and report observations to plaza leadership. Available for flexible scheduling including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Desired Qualifications
- Shift supervisor or leadership experience
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