Shift Supervisor - Shake Shack
On-siteMaplewood, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, follow all brand standards and food safety requirements, and complete opening, daily, and closing procedures. Operate the point-of-sale system to process payments, assist in training new hires, and monitor compliance with cash handling policies. Manage kitchen tasks including prepping, cooking, packaging, and cleaning while actively cross-selling products. Resolve customer complaints, stock and sanitize workstations, and report observations to plaza leadership. Requires cash handling and customer service experience; available for flexible days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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