Shift Supervisor - Shake Shack
On-siteEdgewater, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Manage team activities, train new hires, monitor cash handling compliance, and operate the point-of-sale system to process payments accurately. Execute kitchen tasks including prepping, cooking, and cleaning while maintaining proper food handling procedures and stocking workstations. Actively cross-sell products, resolve customer complaints, and report observations to plaza leadership. Requires flexible scheduling including days, nights, weekends, and holidays, with physical demands involving standing, lifting up to 40 pounds, and extended periods of walking.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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