Shift Supervisor - Shake Shack
On-siteKenilworth, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, complete job duties, and adhere to brand standards and food safety requirements. Manage team activities, train new hires, and monitor cash handling policies while operating the POS system to process payments accurately. Execute kitchen tasks including prepping, cooking, and cleaning; stock, sanitize workstations, and maintain proper food handling procedures. Actively cross-sell products and report observations or concerns to plaza leadership. Requires flexible scheduling including days, nights, weekends, and holidays, with the ability to stand, walk, and lift up to 40 pounds.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- Ability to speak, read and comprehend instructions, short correspondence, and policy documents
- Ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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