Shift Supervisor - Shake Shack
On-siteMillburn, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, follow brand standards, and adhere to food safety requirements. Manage team activities, train new hires, and monitor compliance with cash handling policies while operating the POS system and resolving customer complaints. Complete opening, daily, and closing procedures, and perform kitchen tasks including prepping, cooking, stocking, and sanitizing equipment. Actively cross-sell products and report observations to plaza leadership. Requires cash handling and customer service experience, with a flexible schedule covering days, nights, weekends, and holidays. Available to stand, walk, and lift up to 40 pounds regularly.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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