Shift Supervisor - Shake Shack
On-siteSouth Orange, New Jersey, United States
Job Summary
Lead shift activities by ensuring team members deliver exceptional customer service, follow brand standards, and maintain food safety compliance. Train new hires, monitor cash handling policies, and resolve customer complaints while operating the point-of-sale system. Complete opening, daily, and closing procedures, manage kitchen tasks including prep and cooking, and stock, clean, and sanitize workstations. Actively cross-sell products and report observations to plaza leadership. Requires cash handling and customer service experience with a flexible schedule covering days, nights, weekends, and holidays. Available to work at Applegreen travel plazas across the Northeast and Midwest.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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