Shift Supervisor - Shake Shack

Lead shift operations by ensuring team members deliver exceptional customer service and adhere to brand standards and food safety requirements. Train newly hired staff, monitor cash handling compliance, and manage opening, daily, and closing procedures. Operate the POS system to process payments while actively cross-selling products. Execute kitchen tasks including prepping, cooking, and cleaning, plus stock, sanitize, and rotate inventory. Resolve customer complaints and report observations to plaza leadership. Requires flexible scheduling including days, nights, weekends, and holidays.