Shift Supervisor - Shake Shack
On-siteVauxhall, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Manage team activities, assist in training new hires, and monitor compliance with cash handling policies. Operate the POS system, process payments, and handle customer complaints while actively cross-selling products. Execute kitchen tasks including prepping, cooking, and cleaning, plus stock, clean, and sanitize workstations and equipment. Maintain product knowledge and report observations or concerns to plaza leadership. Available for flexible scheduling including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- Ability to speak, read and comprehend instructions, short correspondence, and policy documents
- Ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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