Shift Supervisor - Retail
On-siteIrvington, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Guide team activities, assist in training new hires, and monitor compliance with cash handling policies. Operate the point-of-sale system to process payments, complete opening, daily, and closing checklists, and actively cross-sell products. Manage kitchen tasks including prepping, cooking, packaging, and cleaning, while ensuring proper food handling, stocking, and sanitization of workstations. Resolve customer complaints and report observations or concerns to plaza leadership. Requires cash handling and customer service experience, with a flexible schedule including days, nights, weekends, and holidays. Available to work extended periods of standing, walking, lifting up to 40 pounds, and bending or twisting.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Desired Qualifications
- Shift supervisor or leadership experience
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