Shift Supervisor - Retail
On-siteTeaneck, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, complete job duties, and adhere to brand standards and food safety requirements. Manage daily activities including opening, daily, and closing procedures; operate the point-of-sale system to process payments; and enforce cash handling policies. Oversee kitchen tasks such as prepping, cooking, packaging, and cleaning, while actively cross-selling products. Train new team members, resolve customer complaints, and report observations or concerns to plaza leadership. Requires cash handling and customer service experience, with a flexible schedule covering days, nights, weekends, and holidays. Available to work extended periods standing, walking, and lifting up to 40 pounds.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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