Shift Supervisor - Retail
On-siteMaplewood, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, follow brand standards, and maintain food safety compliance. Manage team activities, train new hires, and monitor cash handling policies while operating the POS system to process payments accurately. Complete opening, daily, and closing procedures; handle kitchen tasks including prep, cooking, and cleaning; and stock, sanitize equipment, and cross-sell products. Maintain knowledge of available items and report observations to plaza leadership. Requires shift or leadership experience, ability to lift 40 pounds, and flexible scheduling including weekends and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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