Shift Supervisor - Retail
On-siteHackensack, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Direct team activities, assist in training new hires, and monitor compliance with cash handling policies. Operate the point-of-sale system, process payments, and actively cross-sell products while maintaining knowledge of available services. Execute kitchen tasks including prep, cooking, and cleaning, plus stock, clean, and sanitize workstations and equipment. Resolve customer complaints and inform leadership of any concerns or problems witnessed. Available to work a flexible schedule including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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