Shift Supervisor
On-siteGrand Rapids, Minnesota, United States
Job Summary
Conduct all facets of the assigned shift operation by performing Counter, Prep, and Cashier duties while ensuring team members are uniformed, clocked in, and positioned correctly. Execute a pre-rush store walk-through to verify cleanliness and stock levels, then supervise staff to maintain guest service and product quality per the Operations Manual. Manage cash handling, secure funds, and ensure adherence to food safety, sanitation, and labor laws. Complete opening, closing, and change-of-shift duties using checklists, maintain accurate shift paperwork via the POS system, and guarantee adequate proofed crust availability. Resolve emergencies, handle guest complaints, and train team members as directed.
Required Qualifications
- At least six months experience in QSR environment
- Previous experience at the cashier, counter and prep person positions
- Must be able to maintain reasonable attendance at work
- Must be able to arrive at the store at the scheduled time
- Must be able to read, speak, write and communicate effectively at the work location
- Basic math skills required
- Must be able to build and maintain positive relationships with supervisors, co-workers and guests
- Position requires movement around the store and giving direction most of the working day
- Required to lift pans of food or food items weighing up to 30 pounds to shoulder height
Desired Qualifications
- High school diploma or equivalent preferred but not required
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