Shift Supervisor
On-siteDeForest, Wisconsin, United States
Job Summary
Conduct all facets of the assigned shift operation by performing counter, prep, and cashier duties while ensuring team members are uniformed, clocked in, and positioned correctly. Perform a walk-through using the pre-rush checklist to verify the store is clean and stocked, then supervise staff to maintain guest service and product quality per the Operations Manual. Manage cash handling, secure funds, and ensure adherence to food safety, sanitation, and labor laws including schedules and breaks. Complete opening, closing, and change-of-shift duties via checklists, maintain accurate daily paperwork in the POS system, and ensure adequate proofed crusts and prepped product are available. Handle emergencies, guest complaints, and equipment issues as outlined in procedures, train team members, and communicate scheduling or product shortages to the immediate supervisor.
Required Qualifications
- At least six months experience in QSR environment
- Previous experience at the cashier, counter and prep person positions
- Must be able to maintain reasonable attendance at work
- Must be able to arrive at the store at the scheduled time
- Must be able to read, speak, write and communicate effectively at the work location
- Basic math skills
- Must be able to build and maintain positive relationships with supervisors, co-workers and guests
- Position requires movement around the store and giving direction most of the working day
- Required to lift pans of food or food items weighing up to 30 pounds to shoulder height
Desired Qualifications
- High school diploma or equivalent preferred but not required
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.