Shift Supervisor
On-siteVerona, Wisconsin, United States
Job Summary
Take responsibility for the assigned shift by arriving in uniform, conducting a pre-rush walk-through to ensure the store is clean and stocked, and verifying all team members are clocked in and positioned correctly. Supervise staff on counter, prep, and cashier duties while enforcing guest service and product quality standards per the Operations Manual. Manage cash handling, secure funds, and ensure compliance with food safety, sanitation, and labor laws. Complete opening, closing, and change-of-shift checklists, maintain accurate daily paperwork, and train team members. Handle emergencies, guest complaints, and equipment issues, and communicate scheduling or product shortages to the immediate supervisor.
Required Qualifications
- At least six months experience in QSR environment
- Previous experience at the cashier, counter and prep person positions
- Must be able to maintain reasonable attendance at work
- Must be able to arrive at the store at the scheduled time
- Must be able to read, speak, write and communicate effectively at the work location
- Basic math skills
- Must be able to build and maintain positive relationships with supervisors, co-workers and guests
- Position requires movement around the store and giving direction most of the working day
- Required to lift pans of food or food items weighing up to 30 pounds to shoulder height
Desired Qualifications
- High school diploma or equivalent preferred but not required
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