Shift Supervisor
On-siteMonroe, Wisconsin, United States
Job Summary
Oversee all facets of the assigned shift by ensuring the team is uniformed, clocked in, and positioned correctly. Conduct pre-rush walk-throughs to verify the store is clean and stocked, then supervise staff to deliver proper guest service and product quality per the Operations Manual. Manage cash handling, enforce food safety and labor laws, and complete all opening, closing, and shift-change checklists using the POS system. Maintain adequate proofed crusts and prepped product, resolving shortages and communicating scheduling or equipment issues to the immediate supervisor. Handle emergencies, guest complaints, and staff problems while training team members on assigned duties.
Required Qualifications
- At least six months experience in QSR environment
- Previous experience at the cashier, counter and prep person positions
- Must be able to maintain reasonable attendance at work
- Must be able to arrive at the store at the scheduled time
- Must be able to read, speak, write and communicate effectively at the work location
- Basic math skills required
- Must be able to build and maintain positive relationships with supervisors, co-workers and guests
- Position requires movement around the store and giving direction most of the working day
- Required to lift pans of food or food items weighing up to 30 pounds to shoulder height
Desired Qualifications
- High school diploma or equivalent preferred but not required
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