Shift Supervisor
$45,282–$45,282 year
On-sitePortland, Oregon, United States
Job Summary
Lead shift operations by deploying the right squad members to support guests, completing daily deployment charts, and adjusting staffing throughout the day. Train newly hired and promoted staff on new program rollouts while ensuring food safety standards are met in both back and front of house. Maintain operating systems and equipment, manage shift cash accurately, and take inventory or place orders as needed. Resolve guest and squad concerns directly, escalating issues to management when appropriate, and adhere to all opening, midday, and closing checklists. Review daily emails to communicate updates from Slice and other sources to keep the team effective.
Required Qualifications
- Minimum of one (1) year of customer service or restaurant experience
- Demonstrated success as a mentor, trainer or informal leader
- Proven ability to prioritize and make decisions
- At least 18 years old
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
- Ability to be a calming presence in periods of high volume
- Food safety certification and/or alcohol beverage certification within 30 days of start date or sooner where required by law
- Proficiency in written and oral communication
- Ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week
- Peak demand hours as determined by General Manager or District Manager
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.