Shift Supervisor
On-siteLondon, England, United Kingdom or Unit, Bulgan, Mongolia
Job Summary
Deliver exceptional customer service by engaging patrons, resolving concerns, and maintaining a clean, organized café environment. Open and close the store following operational standards, manage cash handling including till counts and safe deposits, and ensure beverage and food quality through adherence to recipes. Lead and support baristas during assigned shifts by providing real-time coaching, conducting shift briefings, and fostering a positive team culture. Uphold safety, sanitation, and local health regulations while documenting any incidents. Requires previous retail or food service experience, strong leadership skills, and flexible availability including mornings, evenings, weekends, and holidays.
Required Qualifications
- Previous retail, customer service, or food service experience
- Strong leadership skills with the ability to motivate and guide a team
- Excellent communication and problem-solving abilities
- Ability to multi-task and remain calm in fast-paced, high-pressure environments
- Basic math and cash-handling skills
- Flexible availability, including mornings, evenings, weekends, and holidays
- Ability to stand for extended periods and move around the store throughout a shift
- Capability to lift up to 40 pounds
- Comfort working in a fast-paced environment with frequent customer interaction
Desired Qualifications
- Starbucks experience
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