Shift Supervisor - Dunkin
On-siteEast Brunswick, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Manage opening, daily, and closing procedures while operating the point-of-sale system to process payments and enforce cash handling policies. Direct kitchen tasks including prepping, cooking, packaging, and cleaning, while actively cross-selling products and assisting in training new hires. Monitor compliance with food handling procedures, stock and sanitize workstations, and resolve customer complaints. Inform plaza leadership of any observed concerns or problems. Available to work a flexible schedule including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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