Shift Supervisor - Dunkin
On-siteSayreville, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members deliver exceptional customer service, follow brand standards, and maintain food safety compliance. Manage daily opening, closing, and POS procedures while accurately processing payments and handling cash. Direct kitchen tasks including prepping, cooking, and cleaning, and actively cross-sell products to travelers. Train new hires and resolve customer complaints with a friendly, enthusiastic approach. Inform leadership of any observed concerns or operational problems. Requires cash handling and leadership experience, with availability for flexible shifts including days, nights, weekends, and holidays.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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