Shift Supervisor - Dunkin
On-sitePiscataway, New Jersey, United States
Job Summary
Lead shift operations by ensuring team members provide exceptional customer service, thoroughly complete job duties, and follow all brand standards and food safety requirements. Manage team activities, assist in training new hires, and monitor compliance with cash handling policies while operating the POS system to process payments. Execute daily opening, closing, and stocking procedures, including prepping, cooking, packaging, and cleaning workstations. Actively cross-sell products, resolve customer complaints, and report observations to plaza leadership. Requires cash handling and customer service experience, with a flexible schedule including days, nights, weekends, and holidays. Available to stand, walk, and lift up to 40 pounds.
Required Qualifications
- Cash handling and customer service experience
- Able to stand and walk for an extended period of time
- Frequently bend, twist, lift and carry at least 40 pounds
- The ability to speak, read and comprehend instructions, short correspondence, and policy documents
- The ability to converse comfortably with customers
- Available to work a flexible schedule including days, nights, weekends, and holidays
- Regular and consistent attendance and punctuality
Desired Qualifications
- Shift supervisor or leadership experience
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