Shift Supervisor
$39,520–$45,760 year
On-siteCedar City, Utah, United States
Job Summary
Provide higher-level customer service, fulfill cash register (POS) specialist duties, and supervise a team of Customer Service Representatives. Ensure outstanding service while maintaining product knowledge, merchandising, housekeeping, signing, pricing, loss prevention, and sales transactions. Address customer inquiries, resolve complaints, and train new employees on company policies and best practices. Manage staff compliance with guidelines, prepare reports on customer feedback, and suggest improvements to procedures. Communicate staff and customer requests to management. Work full-time, mostly on swing or mid-day shifts, five days a week in a fast-paced retail environment.
Required Qualifications
- High school diploma or equivalent
- At least 2-years of Customer service experience
- Must have a valid Drivers License
- Must be at least 21 years of age
- Must be able to pass a drug test and background check
- Must be authorized to legally work within the United States of America
- Ability to process information/merchandise through the computer system and POS register system
- Ability to communicate with management, staff, and guests
- Ability to read, count and write to accurately complete all documentation
- Ability to freely access all areas of the store including selling floor, stock area, and register area
- Ability to operate and use all equipment necessary to complete job duties
- Ability to climb ladders
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
- Ability to work varied hours/days as business dictates
- Able to work in a fast-paced environment and maintain productivity
- Working knowledge of the G-site POS system
- Detail-oriented with great organizational skills
- Powerful ability to multi-task and effectively manage time
- Extensive professionalism for customer service and client focus
- Strong service-oriented ability to resolve customer grievances
- Proficient problem solver and teamwork supporter
- Excellent verbal and written communicator with strong technical capacity
- Knowledge of, or ability to learn, products, services, and store operations
- Excellent management and supervisory skills
- Extensive knowledge of customer service procedures and principles
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Ability to coach and mentor customer service representatives
- Ability to work varied hours/days as business dictates
Desired Qualifications
- Previous supervisor or management experience
- Experience with G-site POS system register
- Experience working in a gas station, convenience store, or other comparable stores
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.