Shift Supervisor - Castle Rock Store

Job Summary

Required Qualifications

• •Able to withstand prolonged standing, bending, and lifting up to 8 hours per day
• •Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary
• •Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation
• •Able to obtain walkie stacker and/or forklift certification to safely operate equipment
• •Able to quickly problem solve and make decisions
• •Able to maintain confidentiality and follow Goodwill's policies and procedures
• •Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization
• •Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers
• •Must be able to lift 45 lbs & over - OCCASIONALLY
• •Must be able to carry 45 lbs & over - OCCASIONALLY
• •Must be able to push/pull - FREQUENTLY
• •Must be able to reach above shoulder - FREQUENTLY
• •Must be able to reach at shoulder - FREQUENTLY
• •Must be able to reach below shoulder - OCCASIONALLY
• •Must be able to twist - OCCASIONALLY
• •Must be able to bend - OCCASIONALLY
• •Must be able to kneel/crawl - OCCASIONALLY
• •Must be able to squat - OCCASIONALLY
• •Must be able to climb (use of legs only - stairs) - OCCASIONALLY
• •Must be able to climb (use of arms & legs - ladders) - OCCASIONALLY
• •Must be able to hear - CONTINUOUSLY
• •Must be able to see visual close - FREQUENTLY
• •Must be able to see visual distant - OCCASIONALLY
• •Must be able to see visual depth perception - FREQUENTLY
• •Must be able to simple grasp - FREQUENTLY
• •Must be able to fine manipulation - CONTINUOUSLY
• •Must be able to repetitive movements - CONTINUOUSLY
• •Must be able to walk - FREQUENTLY
• •Must be able to stand - CONTINUOUSLY
• •Must be able to speak - CONTINUOUSLY
• •Must be able to maintain knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency
• •Must be able to ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently
• •Must be able to use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product
• •Must be able to maintain knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises
• •Must be able to plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives
• •Must be able to serve as first escalation point for customer complaints
• •Must be able to serve as point of contact for turning down donations at Attended Donation Centers (ADC)
• •Must be able to manage breaks
• •Must be able to redirect staff/work teams to address call-offs
• •Must be able to coach employees verbally and with initial write-ups
• •Must be able to provide input to reviews and terminations
• •Must be able to facilitate employee purchases
• •Must be able to assist in opening and closing procedures
• •Must be able to verify step related to the daily sales report paperwork
• •Must be able to count drawers
• •Must be able to make change between drawers and the safe
• •Must be able to assist with inventory process by counting, entering, and verifying
• •Must be able to maintain knowledge of product pricing, trends, fashions, and seasonal changes
• •Must be able to obtain certification in all employee positions through completion of On the Job (OJT) documentation
• •Must be able to obtain walkie stacker and/or forklift certification to safely operate equipment
• •Must be able to quickly problem solve and make decisions
• •Must be able to maintain confidentiality and follow Goodwill's policies and procedures
• •Must be able to be proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization
• •Must be able to manage corporate email and calendar (i.e. Outlook)
• •Must be able to withstand prolonged standing, bending, and lifting up to 8 hours per day
• •Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary
• •Must be able to lift 45 lbs & over - OCCASIONALLY
• •Must be able to carry 45 lbs & over - OCCASIONALLY
• •Must be able to push/pull - FREQUENTLY
• •Must be able to reach above shoulder - FREQUENTLY
• •Must be able to reach at shoulder - FREQUENTLY
• •Must be able to reach below shoulder - OCCASIONALLY
• •Must be able to twist - OCCASIONALLY
• •Must be able to bend - OCCASIONALLY
• •Must be able to kneel/crawl - OCCASIONALLY
• •Must be able to squat - OCCASIONALLY
• •Must be able to climb (use of legs only - stairs) - OCCASIONALLY
• •Must be able to climb (use of arms & legs - ladders) - OCCASIONALLY
• •Must be able to hear - CONTINUOUSLY
• •Must be able to see visual close - FREQUENTLY
• •Must be able to see visual distant - OCCASIONALLY
• •Must be able to see visual depth perception - FREQUENTLY
• •Must be able to simple grasp - FREQUENTLY
• •Must be able to fine manipulation - CONTINUOUSLY
• •Must be able to repetitive movements - CONTINUOUSLY
• •Must be able to walk - FREQUENTLY
• •Must be able to stand - CONTINUOUSLY
• •Must be able to speak - CONTINUOUSLY

Desired Qualifications

• •A High School diploma or equivalent is preferred
• •Previous supervisory experience is preferred
• •Two (2) years' retail experience is desired
• •Familiar with product pricing, trends, fashions, and seasonal changes