Shift Supervisor

Shift Supervisor at Tim Hortons oversees shift-based team activities to maintain standards for people, product, cleanliness, and exceptional guest experience. Responsibilities include leading by example, assisting in recruitment and retention, directing team members with clear feedback, ensuring proper coverage during busy periods, and training new staff. The role also covers hospitality management behaviors focused on guest satisfaction, handling guest complaints promptly, supporting incentive programs, and ensuring compliance with health, safety, and company policies. Day-to-day duties include supervising cash procedures, ensuring proper merchandising and stocking, driving sales during shifts, completing shift documentation, and escalating issues to management. The position requires effective communication, prioritization, and hands-on leadership across operations, health & safety, and postural/physical demands during a shift.