Shift Supervisor

Shift Supervisor at Tim Hortons responsible for on-shift supervision of team members to uphold people, product, cleanliness, and exceptional guest experience. Leads by example, assists in recruiting and retention, provides direction during shifts, trains and orients new team members, ensures optimal team coverage, and contributes to driving sales. Maintains compliance with operating standards, policies, health and safety regulations, cash procedures, and shift documentation. Demonstrates strong hospitality focus, handles guest service issues promptly, escalates as needed, and fosters a positive, efficient work environment with emphasis on teamwork, training, and floor leadership. The role involves frequent standing, manual dexterity, and physical demands typical of a fast-paced restaurant shift.